Frequently Asked Questions

You have questions? We have answers! If you don't see your question listed here, please feel free to send us a message or give us a call at (410) 394-8477.

• How long does it take? We can get most audio transcriptions back to you in less than 24 business hours. Sometimes less!
• How much does this cost? From just $0.88 a minute, flat rate, that's it. No tax. Rounded up to the nearest whole minute.
• Timestamps? Sure! It's an add-on option, and is based on the duration of the audio or video.
• Can I get a discount? No, we have one low, flat price for everyone. A price that reflects our quality. $0.88 a minute, that's it.
• What about legal or medical transcriptions? We have transcriptionists with a variety of backgrounds that can handle any type of audio or video you need transcribed.
• Is my information secure? It is. Your files are uploaded and stored securely. And we're happy to sign your NDA.
• How accurate are you? We aim for 98%+ accuracy. Your transcription will be as accurate as possible, given the quality of the original recording.
• What about accents? We can handle speakers with accents.
• How are my transcriptions returned? We can return them as text (.txt) and Microsoft Word (.docx) documents.
• How can I pay you? We accept all major credit cards (Visa, MasterCard, American Express, Discover).
• How do I get the final product? When your transcription is ready, we'll shoot it back to you via email.
• When do you charge me? When your order is placed.
• When are you open for business? 24, 7, 365!
• Where are you located? Baltimore, hon!